Refund policy

We offer free shipping on any product purchase over $150.
Orders ship out within 1 -2 business days after they are placed, not including weekends and holidays. Shipping times vary by shipping carrier.
Transit Times
Transit times on our site are determined by shipping carriers and are not guaranteed by Shelly’s Advanced Skin Care. We cannot guarantee receipt of your order within the stated number of days provided by the shipping company. Once your package is transferred to the shipping carrier, we have no control over the shipping speed. We always recommend order 7 - 10 days in advance, just in case of shipping carrier issues, inclement weather events, etc. If you need an order urgently, it is always best to pay for expedited shipping instead of the regular ground shipping fees.
Returns
We currently do not offer returns on our products. If your item is damaged in shipping, please contact the shipping carrier responsible for your shipment to start the claim process.